The central role of patients and their carers
Engaging with patients and their families is now a cornerstone of how we deliver healthcare within the UK. Research considering how best to invite patient feedback about safety has been emergent over the past few years, first in acute care but more recently in primary care and we are at the forefront of this field.
The importance of creating workplaces that people want to work in
Co-producing interventions that find solutions to problems that make work more, rather than less, efficient. We also have a focus on improving patient safety through staff support, learning and reflection, direct engagement in implementing change and co-operative teamwork.
The safe use of medicines as a priority across healthcare settings
The exciting potential for digital technology to improve safety
Developing digital solutions that address threats to patient safety whilst harnessing the power of human sense making to better understand the patient safety climate in the NHS. We are designing and evaluating a number of targeted interventions that address well-known threats to safety whilst addressing the challenges of successfully incorporating digital innovations alongside complex human and organisational needs.